BT forcing super-fast broadband customers to pay for landlines they don’t need

BT forcing super-fast broadband customers to pay for landlines they don't need

Last night experts said BT’s prices were “dangerously confusing”, adding that it was unfair that the cost of providing unnecessary landline and calls was being automatically built into packages.

Dani Warner, broadband expert at uSwitch.com, said: It is disappointing that some providers continue to insist that their customers must subscribe to a service which they don’t use and, in many cases, don’t actually want.

“While providers may say that the cost of landlines is essentially free, giving consumers a choice about which services they take is important, and we’d expect customers to be able to tailor their subscription as they require.”

“Full fibre broadband is changing the way consumers interact with the internet and consigning buffering to the scrap heap. 

“Alongside the rise of smartphone use, the way we use voice services at home is changing, and ever decreasing numbers of people use or even need a landline.

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