Councils receive almost 5,000 complaints a day over failure to collect rubbish

Councils receive almost 5,000 complaints a day over failure to collect rubbish

A spokesman for the Ministry of Housing, Communities and Local Government said yesterday: “We want councils to respond to the wishes of local people, many of whom want to see bin collections as frequently as possible.”

The FOI responses, collated by the BBC, show that out of 213 councils that replied to the survey in 2014, complaints had risen from 950,000 to 1.3 million – a rise of 37 per cent.

The BBC survey suggested the highest complaints per 1,000 households were in Elmbridge in Surrey, where there were 411 complaints per 1,000 households.

In September last year monthly bin collections were introduced for the first time in England and Wales.

The controversial scheme was launched in the North Wales county of Conwy following a year-long trial for its 11,000 households.

Furious locals said the trial had led to more rats, seagulls and flies, as well as fly-tipping and putrid smells emanating from rotting piles of rubbish.

Some residents even bought incinerators as a last resort to get rid of the decaying waste.

The Local Government Association has insisted councils are doing as well as they can in the face of budget cuts – and that 99.8 per cent of bin collections were completed without complaint.

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