Consumers are increasingly taking to social media to complain about problems with products and services.
Although the likes of Twitter, Instagram and Facebook are good for naming and shaming and having a rant, this method of complaining has its limitations.
Unless the complaint is simple or you’re trying to get a company to answer your emails, at some point you will have to take it beyond social media to explain the problem and give personal details.
When you have exhausted all other methods or your complaint is serious you might like to try contacting your provider’s chief executive.
It is unusual for company bosses to respond personally to customer complaints, but emailing the CEO does get…